Customer Experience Project Manager

OGC Global is seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience program within a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, and ensuring the timely delivery of actionable customer insights.

Key responsibilities

• Manage project plans, timelines, milestones, and deliverables across multiple CX workstreams.
• Coordinate cross-functional activities with teams such as Marketing, Product, and Operations to ensure successful implementation.
• Track progress against program objectives while identifying risks, blockers, and dependencies.
• Analyze customer experience data, including NPS and CSAT, to help identify actionable insights and business recommendations.
• Establish project governance, maintain documentation, and drive continuous improvement of operational processes.

Requirements

• 4-7 years of experience in Customer Experience, Project Management, Business Operations, or consulting.
• Demonstrated success in managing complex, cross-functional projects and diverse stakeholder groups.
• Strong analytical skills with experience working with customer feedback, survey data, or performance metrics.
• Proficiency in Microsoft Excel, PowerPoint, and professional project management tools.
• Excellent written and verbal communication skills with the ability to create executive-ready reports.

What we offer

• Opportunity to work on high-impact initiatives within a Fortune 500 environment.
• Collaborative culture focused on professional growth and strategic execution.
• Fully remote work environment supporting global operations.