Customer Experience Program Manager

OGC Global is seeking a seasoned Customer Experience Program Manager to lead a high-impact, embedded CX program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on leader, responsible for shaping, executing, and scaling the client’s CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders.

Key responsibilities

• Own and lead the end-to-end CX program for a major client, designing and evolving CX frameworks, measurement systems, and operating models.
• Serve as the senior embedded CX advisor to client leadership teams, building trusted relationships across marketing, product, and operations.
• Manage and develop a team of CX analysts and consultants, setting priorities and fostering a high-performance, insight-driven culture.
• Oversee customer research, survey programs, and journey analytics to ensure rigorous data quality and actionable business recommendations.
• Manage multiple CX work streams, ensuring timely delivery and maintaining governance, reporting cadences, and program documentation.

Requirements

• 6-10 years of experience in Customer Experience, Management Consulting, or Customer Insights roles.
• Proven experience leading CX programs for large, complex organizations with a strong background in client-facing roles.
• Deep understanding of CX methodologies, journey mapping, and customer research, paired with strong quantitative and analytical skills.
• Excellent executive communication and storytelling skills, with the ability to influence decision-making through data-driven insights.

What we offer

• Opportunity to lead high-impact strategic initiatives for a Fortune 500 client.
• Professional growth within a collaborative, expert-driven consulting environment.
• Full autonomy in a remote-first work culture.