Customer Experience Director

OGC Global is seeking a seasoned Customer Experience Director to lead a high-impact, embedded CX program within a Fortune 500 company. In this strategic role, you will act as a hands-on program leader, responsible for shaping and scaling the client’s CX strategy while managing a multidisciplinary team and serving as a primary consulting partner to senior stakeholders.

Key responsibilities

• Own and lead the end-to-end CX program, designing frameworks, measurement systems, and operating models.
• Serve as a senior embedded CX advisor, building trusted relationships with executives across marketing, product, and operations.
• Manage and develop a team of CX analysts and researchers, fostering a high-performance and insight-driven culture.
• Oversee customer research, survey programs, and journey analytics to ensure rigorous data quality and actionable storytelling.
• Coordinate multiple CX work streams, ensuring alignment between initiatives and broader business goals.

Requirements

• 8–12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles.
• Proven track record of leading complex CX programs for large organizations.
• Deep understanding of CX methodologies, journey mapping, and customer research techniques.
• Strong quantitative and analytical skills with proficiency in BI tools and survey platforms.
• Excellent executive communication and storytelling abilities to influence decision-making.

What we offer

• Opportunity to lead high-impact strategic initiatives for a Fortune 500 client.
• Collaborative environment focused on professional growth and mentorship.
• Full autonomy in a remote-first organizational culture.