Customer Experience Associate

Privacy is the virtual card platform giving consumers and small businesses complete control over their online payments. We are looking for a Customer Experience Associate to act as a trustworthy point of contact for our users and serve as the ultimate advocate for their best interests while helping us deliver an intuitive and delightful product experience.

Key responsibilities

• Interact with users directly via email and chat to provide support
• Brainstorm inventive solutions to tackle urgent customer problems
• Identify site and app issues and communicate them effectively to internal teams
• Think creatively about how to optimize each customer's experience
• Become an expert on Privacy and the services we provide to our users

Requirements

• Excellent writing and communication skills with a keen eye for detail
• A team player comfortable working in an ever-changing startup environment
• An enthusiastic and positive person with a can-do mentality
• A fast learner eager to tackle new challenges every day
• Flexible and adaptable to accommodate holiday and weekend shifts
• Patient and understanding with customers, confident in resolving issues

What we offer

• Unlimited paid time off
• 12-weeks fully paid parental leave
• 4-week fully paid sabbatical after five years
• Work from anywhere in the world for four weeks each year
• Complimentary employee account with cashback benefits