Customer Experience - Executive Customer Success Manager

Aline is a leading technology platform dedicated to the senior care industry, providing integrated solutions for sales, marketing, operations, and resident engagement. As an Executive Customer Success Manager, you will serve as a strategic partner to high-value enterprise clients, ensuring their long-term success and driving meaningful business outcomes through our platform.

Key responsibilities

• Act as the primary executive point of contact and trusted advisor for a portfolio of strategic, high-engagement customers.
• Develop and execute multi-year success plans aligned with client business objectives and ROI goals.
• Lead Executive Business Reviews with C-level stakeholders to demonstrate value and foster long-term partnerships.
• Serve as the internal voice of the customer to influence product roadmaps and cross-functional go-to-market strategies.
• Monitor account health metrics, proactively mitigate risks, and manage complex escalations with diplomacy and urgency.

Requirements

• 7-10+ years of experience in Customer Success, Account Management, or Strategic Consulting.
• Proven track record of managing multimillion-dollar ARR accounts and navigating complex enterprise organizations.
• Strong executive presence with the ability to engage, influence, and build relationships with C-suite stakeholders.
• Comprehensive understanding of Customer Success best practices and experience using dedicated management platforms.
• Exceptional communication and problem-solving skills with a proactive, solutions-oriented mindset.

What we offer

• The opportunity to shape the future of senior care technology within a collaborative and innovative environment.
• A fully remote work culture that empowers you to manage your portfolio with autonomy and flexibility.
• Engagement with high-level strategic initiatives that directly impact the growth and success of our enterprise partners.