Customer Delivery Lead

SD Worx is a leading European provider of Payroll and HR services, dedicated to bringing people solutions to life and turning HR into a value source for clients. We are currently seeking a Customer Delivery Lead to join our SAP Application Management Services team and act as the primary point of contact for our customer portfolio.

Key responsibilities

• Act as the primary contact for customers regarding all service-related topics and build strong, trust-based relationships.
• Align priorities within the squad, manage the backlog, and ensure delivery in line with SLAs and contractual agreements.
• Proactively communicate service performance, manage risks, and handle escalations in coordination with stakeholders.
• Monitor customer profitability and support financial follow-up, including time registration reviews and invoicing.
• Coordinate effectively with internal teams, partners, and international delivery hubs to ensure operational excellence.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR, or a related field.
• Fluent in both Polish and English.
• Proven experience in service delivery, AMS, or IT service management, as well as project or delivery management.
• Strong understanding of customer relationship management, governance, and the ability to operate in a dynamic environment.
• Excellent communication skills with a focus on stakeholder management and prioritization.

What we offer

• The opportunity to work in a diverse and inclusive environment that values innovation and professional growth.
• A fully remote role within a leading international organization focused on HR and payroll solutions.
• Collaboration with cross-functional squads and exposure to complex SAP HCM and SuccessFactors environments.