Customer Care Specialist with Hungarian, Polish and English (fixed-term)

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As a Customer Care Specialist at Transporeon, a Trimble company, you will play a vital role in keeping the world's freight moving by using your language skills and technical curiosity to solve real-world problems for a global network of shippers and carriers.

Key responsibilities

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide support and resolve issues.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Requirements

• Fluency in Hungarian and Polish and a strong command of English.
• Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
• Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
• Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.

What we offer

• The opportunity to work on projects that make transportation safer, simpler, and more efficient.
• A collaborative, supportive team culture that fosters a genuine sense of belonging.
• An environment that empowers proactive individuals to take ownership and drive their own success.