Customer Care Specialist

ScaleJet is seeking a proactive and empathetic Customer Care Specialist to join their dynamic e-commerce team. This role is perfect for a customer-focused professional who excels in written communication and thrives in a fast-paced, digital environment dedicated to eco-friendly home and kitchen products.

Key responsibilities

• Respond to customer inquiries via email, live chat, and social media messages in a timely and accurate manner.
• Actively reach out to customers via social media platforms and messaging groups to share helpful content and product updates.
• Handle customer questions related to orders, shipping, product issues, warranties, and returns.
• Manage marketplace reviews and brand reputation by interacting with potential customers on various platforms.
• Document all customer interactions in the CRM system and collaborate with internal teams to resolve concerns.

Requirements

• Fluent English speaker with excellent written communication skills.
• Prior experience in email or chat-based customer support, preferably within e-commerce.
• Confident using CRM tools, chat platforms, and social media channels for engagement.
• Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
• Tech-savvy with a genuine desire to help others and a solution-oriented mindset.

What we offer

• Opportunity to work for a fast-growing, international company with a focus on sustainability.
• A supportive and friendly work environment that values autonomy.
• Fully remote work with flexible working hours.