Customer Care Specialist, German Speaker

Trimble is a global technology company connecting the physical and digital worlds to transform how the world works. As a Customer Care Specialist at Transporeon, a Trimble company, you will serve as a vital bridge between technology and global logistics, ensuring the seamless movement of freight for a vast network of shippers and carriers.

Key responsibilities

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide effective support and timely resolutions.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Requirements

• Fluency in German and Polish, along with a strong command of English.
• Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
• Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
• Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.

What we offer

• The opportunity to work on innovative solutions that solve critical global challenges in transportation.
• A collaborative and supportive team culture that fosters a genuine sense of belonging.
• An environment that encourages ownership, initiative, and an entrepreneurial spirit.
• A chance to grow your technical expertise while directly influencing the productivity of essential global industries.