Customer Advisor with Italian

Concentrix CVG International is seeking a dedicated Customer Advisor with Italian to join our team in the automotive sector. This fully remote role focuses on providing high-quality digital support to drivers and users of Volkswagen Group vehicles.

Key responsibilities

• Provide digital automotive support to users, including guidance on digital panel settings and electric vehicle charging procedures.
• Manage customer inquiries via phone, chat, and email while maintaining a professional and enthusiastic tone.
• Document all customer interactions, resolutions, and follow-up actions accurately within the CRM system.
• Collaborate with team members to continuously improve the overall customer experience.
• Stay informed about the latest Volkswagen Group offerings, policies, and services to ensure accurate communication.

Requirements

• Fluency in Italian and a communicative level of English.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot and resolve issues related to digital and automotive products.
• Proficiency in using computer systems and CRM software.
• Professionalism and a positive attitude in every customer interaction.

What we offer

• A fully remote work environment allowing for flexibility.
• A stable full-time employment contract.
• Opportunities to work with a prestigious automotive brand.
• Professional development and training within a global organization.