Curn Specialist | DTC E-commerce | 100% Remote EU

Foxelli Group is a dynamic e-commerce collective building D2C brands that reach millions globally. We are looking for a Churn Specialist to join our team and help us deeply understand our customers, identify retention opportunities, and drive initiatives that improve the overall customer lifecycle.

Key responsibilities

• Analyze churn patterns across multiple brands to identify at-risk segments and root causes.
• Audit the full customer journey to pinpoint drop-off moments and experience gaps.
• Develop and execute experiments, including lifecycle communications, CRO tests, and win-back campaigns.
• Build and maintain automations to support retention at scale using AI tools.
• Translate complex data into actionable insights and clear strategies for stakeholders.

Requirements

• Proven experience in diagnosing and solving churn issues rather than just reporting them.
• Strong analytical skills with proficiency in cohort analysis, funnel metrics, and A/B testing.
• Hands-on experience with customer journey mapping and onboarding optimization.
• Ability to build and manage automated lifecycle sequences and triggered flows.
• Advanced use of AI tools to accelerate research, generate ideas, and improve workflows.

What we offer

• Full flexibility with your schedule in a 100% remote environment.
• Personal development budget to support your continuous professional growth.
• Home office setup budget to ensure a comfortable working space.
• Generous paid time off, including vacation days and parental leave.
• Access to gym memberships and company-sponsored outdoor adventures.