CRM Specialist - MS Dynamics

InPost is a leading European e-commerce enablement platform, revolutionizing parcel delivery through an extensive network of Automated Parcel Machines. We are looking for a CRM Specialist to manage and optimize our CRM ecosystem, supporting our international expansion and operational workflows across multiple European markets.

Key responsibilities

• Administer and configure CRM platforms, including Microsoft Dynamics 365, HubSpot, or Pipedrive, by managing pipelines, custom objects, and user permissions.
• Design and maintain complex automations and integrations using tools like Zapier and Make.com to connect CRM systems with internal operational platforms.
• Translate APM deployment workflows, such as site sourcing and partner onboarding, into structured and scalable CRM logic.
• Ensure high data quality through regular audits, deduplication, and lifecycle management.
• Build comprehensive dashboards and reports to track pipeline activity and operational KPIs for international stakeholders.

Requirements

• 2–4 years of professional experience in CRM administration or operations.
• At least 2 years of experience building workflow automations with tools like Zapier or Make.com.
• Strong understanding of data hygiene, deduplication, and integration concepts including APIs and webhooks.
• Fluency in both Polish and English, with excellent communication skills.
• Degree in Business, Information Systems, or equivalent hands-on professional experience.

What we offer

• Opportunity to work in a diverse, international, and cross-functional environment.
• Real ownership of projects that directly influence strategic business decisions.
• Space to experiment with new technologies and bring innovations into production.
• Clear career path with investment in professional development and training.
• B2B cooperation model.