CRM Operations Specialist

micro1 is seeking a skilled CRM Operations Specialist to join a remote project focused on optimizing sales and customer relationship management processes. In this role, you will leverage your deep domain expertise to train next-generation AI systems, ensuring that models learn, reason, and perform effectively through high-quality, real-world input.

Key responsibilities

• Evaluate AI-generated output regarding CRM workflows, sales processes, and automation logic for accuracy and alignment with business practices.
• Review, analyze, and annotate CRM data, records, and user interactions to advance AI training objectives.
• Apply written guidelines and rubrics consistently when rating or ranking model responses.
• Contribute representative examples and scenarios grounded in best practices for CRM operations and sales enablement.
• Document current sales operations practices and provide actionable feedback to project stakeholders.

Requirements

• At least 3 years of hands-on experience in CRM and sales operations, including 2 years directly in CRM platforms like Salesforce or HubSpot.
• Proven experience in human data work for AI models, such as data labeling, annotation, RLHF, or model evaluation.
• Strong analytical skills and attention to detail in complex business workflows and process mapping.
• Proficiency in English at a B2 level or above.
• Reliable internet connection and the ability to begin the engagement promptly.

What we offer

• A fully remote work environment allowing for flexible professional engagement.
• The opportunity to shape the development of advanced AI models through expert domain knowledge.
• Collaboration with a forward-thinking team on high-impact CRM optimization projects.