Coordinator, Payroll Client Services - EMEA

Remote is a global company dedicated to simplifying international employment, helping businesses of all sizes manage and pay their teams across the world. We are looking for a Coordinator, Payroll Client Services to join our EMEA team and help us deliver exceptional support to our clients.

Key responsibilities

• Resolve customer inquiries regarding payroll processing, discrepancies, and platform usage.
• Ensure timely responses to client requests via email, chat, and phone while meeting service level agreements.
• Gather necessary information to diagnose payroll issues accurately using internal tools and documentation.
• Escalate complex cases to senior team members according to established workflows.
• Document issue details and resolution steps clearly to maintain high-quality support records.

Requirements

• Strong attention to detail and ability to follow structured operational processes.
• Excellent communication skills with the ability to explain complex payroll concepts clearly.
• Commitment to maintaining professionalism and clarity in all customer interactions.
• Ability to learn payroll rules, compliance considerations, and internal support workflows.
• Proactive mindset with a focus on identifying recurring issues to improve team efficiency.

What we offer

• Fully remote work environment with a focus on asynchronous communication.
• Flexible working hours and paid time off to support your life-work balance.
• Comprehensive benefits including parental leave, mental health support, and wellness budgets.
• Home office budget and IT equipment to ensure you have a productive workspace.
• Opportunities for professional growth within a global, innovation-driven organization.