Conversational AI / Voice AI Engineer (Parloa)

We are looking for a Conversational AI / Voice AI Engineer to join an international project focused on building and scaling enterprise-grade voice and conversational AI solutions. This role is ideal for engineers with hands-on experience in voicebots, contact center automation, and modern GenAI technologies.

Key responsibilities

• Design, build, and optimize Voice AI and Conversational AI solutions.
• Develop conversational flows using Parloa / Parloa AMP.
• Integrate AI agents with enterprise systems through APIs and backend services.
• Leverage LLMs, GenAI, RAG, and agentic AI workflows within conversational solutions.
• Monitor, test, and troubleshoot AI agents in production environments.

Requirements

• Strong hands-on experience with Conversational AI, Voice AI, chatbots, or voicebots.
• Commercial experience with Parloa / Parloa AMP is highly preferred.
• Good understanding of NLU, NLP, dialogue management, and GenAI/LLM concepts.
• Experience working in contact center, telephony, or voice automation environments.
• Strong knowledge of REST APIs and enterprise integrations.
• Experience with Python and/or JavaScript (Node.js).

What we offer

• Opportunity to work on large-scale international projects.
• Professional support from a dedicated recruitment consultant throughout the hiring process.
• Full remote work environment.