Content & Support Operations

Storyteller is a high-growth B2B SaaS platform that enables companies to integrate engaging Stories into their own platforms, helping brands boost user retention and advertising revenue. We are looking for a detail-oriented Content & Support Operations teammate to join our fully remote team and ensure our high-volume sports content remains accurate, timely, and professional.

Key responsibilities

• Execute content operations and support workflows during live sports events and high-volume publishing periods.
• Perform quality checks on visuals, copy, metadata, links, and brand consistency.
• Triage support requests by gathering evidence, identifying root causes, and communicating clear next steps.
• Utilize AI and internal tools to streamline checks, inspect data, and improve operational repeatability.
• Maintain detailed incident notes, support updates, and QA records to ensure seamless team handovers.
• Collaborate with product and client-facing teams to resolve issues and prevent recurring problems.

Requirements

• Exceptional attention to detail when reviewing text, visuals, and structured information.
• High agency and the ability to identify and address issues proactively.
• Clear written communication skills with the ability to explain complex issues calmly and precisely.
• Strong judgment under pressure, knowing when to take immediate action or escalate.
• Reliability and a strong sense of ownership over content accuracy and support outcomes.
• Curiosity about systems and a desire to improve processes, checklists, and playbooks.

What we offer

• A fully remote working environment within a high-growth, innovative product team.
• The opportunity to work with leading global brands, particularly in the sports industry.
• Access to the latest hardware, tech stacks, and AI-powered tools to enhance your daily workflow.
• A collaborative culture that values process improvement and individual initiative.