Contact Center Architect

DCG is a recruitment company dedicated to connecting experienced professionals with innovative business projects. We are currently seeking a skilled Contact Center Architect to join our team and contribute to the development of advanced customer interaction solutions.

Key responsibilities

• Leading all project phases for customer interaction solutions, including implementation, customization, and integration using platforms like Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and creating detailed technical concept documentation.
• Advising customers and partners on technical feasibility and delivering professional presentations.
• Developing and implementing interface integrations using technologies such as WebServices, REST, and JSON.
• Collaborating actively with customers and project partners while managing multiple diverse projects in an agile environment.

Requirements

• Strong technical proficiency in WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, and VoIP/SIP.
• Proven experience in conducting workshops and drafting technical documentation.
• Fluent communication skills in both German and English, enabling effective collaboration with international stakeholders.
• Experience or a strong interest in working with platforms like Genesys, Cognigy, or Parloa.
• Familiarity with Microsoft technologies including MS Teams, Azure, and Entra.

What we offer

• Comprehensive private medical care package.
• Co-financing for sports and wellness activities.
• Access to professional training and continuous learning opportunities.
• Dedicated support from a consultant throughout your career journey.
• Participation in an employee referral program.