Computer User Support Specialists

micro1 is seeking skilled Computer User Support Specialists to join a key project focused on training next-generation AI systems. In this role, you will leverage your technical expertise to help shape how AI models learn and reason by providing high-quality, real-world input based on your professional domain knowledge.

Key responsibilities

• Diagnose and resolve complex hardware, software, and networking issues using industry best practices.
• Provide expert guidance on OS support for Windows, MacOS, and Linux, as well as network connectivity including VPNs and DNS.
• Document troubleshooting steps, solutions, and user interactions within a ticket management system.
• Contribute detailed process insights to enhance support workflows and training data quality.
• Identify patterns in support issues to offer recommendations for project improvements.

Requirements

• Minimum of 3 years of proven experience in Tier 2/3 IT support roles.
• Strong expertise in diagnosing hardware and software issues across diverse platforms.
• Solid understanding of networking concepts such as TCP/IP, VPNs, and DNS troubleshooting.
• Proficiency with ticket management systems and a commitment to thorough documentation.
• Exceptional communication skills with the ability to explain technical concepts clearly.
• Ability to work independently, prioritize tasks, and deliver high-quality technical input.

What we offer

• The opportunity to contribute to cutting-edge AI development projects.
• A fully remote work environment allowing for professional flexibility.
• Collaboration with a forward-thinking team on impactful technical challenges.