Community Experience Lead

ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing world-class tech skills training and career acceleration. We are seeking a Community Experience Lead to own the long-term vision and strategy for our community, ensuring it is embedded throughout the entire talent journey from recruitment to lifelong alumni engagement.

Key responsibilities

• Define and drive the long-term Community Experience strategy, ensuring it remains member-led and integrated across the talent lifecycle.
• Lead, develop, and mentor a high-performing team, setting clear goals and fostering a culture of continuous improvement.
• Act as the primary point of contact for community initiatives, building strong relationships with cross-functional stakeholders across the organization.
• Own reporting on community engagement, member satisfaction, and program impact to drive strategic investment.
• Manage the function's budget, forecasting costs and prioritizing resources to meet organizational goals.

Requirements

• 5+ years of experience in community management, program operations, or a related field, with at least 2 years in a leadership capacity.
• Proven ability to set strategy and translate it into an executable roadmap for a team.
• Strong stakeholder management skills with the ability to influence senior leadership and cross-functional partners.
• Proficiency in using online community platforms and engagement analytics tools.
• Excellent communication skills and the ability to operate effectively in a distributed, digital-first environment.

What we offer

• The opportunity to shape the future of a mission-driven organization impacting thousands of lives.
• A fully remote work environment that supports autonomy and professional growth.
• Collaboration with a diverse, global team dedicated to bridging the digital divide.