Collections Operations Manager / Russian Speaker

Whizz is seeking a dedicated Collections Operations Manager to oversee and optimize our financial recovery workflows in a fully remote environment. You will play a pivotal role in managing overdue accounts, refining communication strategies, and ensuring seamless payment processes across our international operations.

Key responsibilities

• Manage day-to-day collections workflows within our CRM and ERP systems, including task routing and automated communication sequences.
• Execute collections strategies such as account segmentation, contact cadence, and payment-plan rules based on company guidelines.
• Identify process gaps and collaborate with the development team to implement improvements and new requirements.
• Conduct regular reviews of overdue portfolios and report recovery progress to senior management.
• Coordinate with Customer Support and Operations to resolve payment friction and manage escalations to third-party agencies when necessary.

Requirements

• Minimum of 3 years of experience in B2C collections, operations, or support, with at least 2 years in a supervisory capacity.
• Proven ability to manage workflows, statuses, and task routing within CRM or ERP platforms.
• Proficiency in utilizing AI tools like ChatGPT or Claude to enhance operational efficiency.
• Fluent command of English at a C1 level; proficiency in Russian is considered a significant advantage.
• Availability to work during US Eastern Time (ET) business hours.

What we offer

• A full-time, 40-hour work week in a stable professional environment.
• The opportunity to work remotely at an international level with a growing team.