Cloud Support Engineer

Cloud Support Engineer (L1) – Multi-Cloud

We are looking for a Cloud Support Engineer (Level 1) to support operations across a multi-cloud environment (AWS, Azure, GCP, GitHub).

Responsibilities

• Triage, troubleshoot, and resolve cloud support tickets

• Manage ticket lifecycle and meet SLA targets

• Perform daily operations (access, monitoring, tagging, basic networking)

• Support GitHub administration and IAM processes

• Assist with cost analysis (FinOps) and documentation improvements

Requirements

• 1–3 years of experience in support / cloud / sysadmin roles

• Knowledge of AWS or Azure (GCP is a plus)

• Basic networking understanding (DNS, routing, firewalls)

• Experience with ticketing tools (e.g., Jira)

• Strong problem-solving and organizational skills

Nice to Have

• FinOps or governance exposure

• Scripting (Python, PowerShell, Bash)

• Infrastructure as Code basics

• Cloud certifications (AWS / Azure / GCP)