Client Success Manager

FYST is seeking a proactive and commercially driven Client Success Manager to serve as the primary point of contact for our merchants. This role is essential for building strong partnerships, understanding merchant needs, and driving business growth through strategic account management and cross-functional collaboration.

Key responsibilities

• Manage merchant relationships end-to-end as the main point of contact.
• Drive account growth through retention, upsell, and optimization strategies.
• Analyze performance metrics, including traffic, volumes, and conversion rates, to identify growth opportunities.
• Deliver reporting, forecasting, and actionable business insights to clients.
• Coordinate cross-functional work across compliance, legal, tech, and operations teams.
• Support onboarding, product launches, and ongoing client operations.

Requirements

• Proven experience in Client Success, Account Management, or Business Development within the fintech, payments, or PSP sectors.
• Strong understanding of merchant needs and complex payment flows.
• Solid analytical skills with the ability to interpret performance data effectively.
• Commercial mindset focused on revenue growth and identifying new business opportunities.
• Excellent communication and stakeholder management skills.
• Fluency in English and Russian.

What we offer

• Opportunities for significant career growth within an ambitious, fast-growing fintech company.
• A collaborative environment working alongside passionate professionals.
• Support for continuous professional development, including company-funded conferences and courses.
• Generous time-off policy including 20 days of vacation, bank holidays, sick leave, and a birthday day off.