Client Success Manager (E-Commerce)

Talent Hackers is seeking a dynamic and experienced Client Success Manager to join our fast-paced digital marketing agency. This role is perfect for a professional who speaks the language of e-commerce and is comfortable leading high-level strategy conversations with brand owners to drive growth.

Key responsibilities

• Serve as the primary point of contact for e-commerce clients, conducting regular check-ins and reviewing campaign performance.
• Collaborate with internal media buyers, designers, and copywriters to ensure campaigns align with performance goals.
• Maintain complete transparency in project management systems, ensuring all deliverables and client requests are documented.
• Analyze account health to identify opportunities for upselling agency services that drive revenue for the client.
• Prepare and submit concise weekly status reports to leadership, flagging account risks and major deliverables.

Requirements

• 1–3 years of experience in e-commerce account management, brand management, or digital marketing.
• Strong understanding of core e-commerce KPIs such as CAC, ROAS, LTV, AOV, and conversion rates.
• Direct exposure to or working knowledge of the Shopify ecosystem.
• Proven track record of managing multiple accounts and maintaining high client satisfaction.
• Exceptional written and verbal English communication skills.

What we offer

• A full-time, long-term position within a fast-paced digital marketing environment.
• The opportunity to work with diverse DTC brands and influence their growth strategy.
• A collaborative culture that values proactive communication and professional development.
• Full remote flexibility, allowing you to work effectively from your chosen location.