Client Success Manager / Klaviyo Manager

Agencyhires is seeking a dedicated Klaviyo Account Manager to join a fast-growing direct-response email marketing agency. You will own client relationships and retention strategies for high-performing ecommerce brands, helping them scale revenue through expert email and SMS marketing.

Key responsibilities

• Manage client communication and lead regular check-in calls to explain performance.
• Develop and execute retention roadmaps covering flows, campaigns, SMS, and segmentation.
• Analyze Klaviyo data to identify revenue opportunities and plan monthly promotions.
• Provide clear direction to copywriters, designers, and specialists to ensure high-quality output.
• Maintain organized account workflows to ensure consistent growth and client satisfaction.

Requirements

• Strong hands-on experience with Klaviyo and ecommerce retention strategies.
• Proven ability to manage client relationships in an agency environment.
• Deep understanding of flows, campaigns, segmentation, and revenue reporting.
• Ability to interpret data and translate it into actionable marketing strategies.
• Excellent written and verbal English communication skills.
• Availability to overlap with US time zones.

What we offer

• Opportunity to work on high-revenue ecommerce accounts with founder-led leadership.
• Real ownership over client outcomes and strategic decision-making.
• Exposure to advanced lifecycle marketing, A/B testing, and funnel optimization.
• Membership in a remote global team that prioritizes skill and results.
• Competitive compensation package including training and tool reimbursements.