Client Service Analyst - Livechat (Turkish required)

Bybit is a leading global cryptocurrency exchange and digital financial platform serving millions of users worldwide. We are currently seeking a dedicated Client Service Analyst to join our team, providing high-quality support to our Turkish-speaking user base in a fast-paced, innovative environment.

Key responsibilities

• Assist clients with inquiries via live chat and email, ensuring an efficient and excellent service experience.
• Maintain deep knowledge of the Bybit platform, products, and general market conditions to provide accurate information.
• Manage and follow up on client inquiries and complaints diligently to ensure timely resolution.
• Analyze customer needs to provide constructive feedback and propose suitable solutions to management.
• Monitor frontline operations and flag any discrepancies or situational risks to ensure smooth service delivery.

Requirements

• Bachelor’s degree in finance, economics, mathematics, or a related field, or a diploma in business administration.
• 2-4 years of experience in customer service, specifically within frontline operations like live chat and email.
• Professional proficiency in both English and Turkish, both written and verbal.
• Strong analytical skills with a sharp eye for numbers and statistics.
• Ability to work a 5-day shift schedule, including weekends and public holidays.

What we offer

• Access to a Study Growth Fund to support your professional development and continuous learning.
• Opportunities for career advancement and internal mobility within a rapidly expanding global company.
• Participation in regular team-building activities, workshops, and international collaboration events.
• The chance to work in a diverse, global team dedicated to shaping the future of digital finance.