Client Account Manager

FYST is seeking a proactive and commercially driven Client Account Manager to serve as the primary point of contact for our merchants. This role is essential for building strong partnerships, driving business growth, and ensuring excellent service delivery through effective cross-functional coordination.

Key responsibilities

• Manage merchant relationships end-to-end while driving account growth through retention and optimization.
• Analyze performance metrics, including traffic and conversion rates, to identify actionable business opportunities.
• Deliver comprehensive reporting, forecasting, and insights to support merchant success.
• Coordinate cross-functional efforts across compliance, legal, technical, and operational teams.
• Support the onboarding process, product launches, and ongoing client operations.

Requirements

• Proven experience in Client Success, Account Management, or Business Development within the fintech or payments industry.
• Strong understanding of merchant needs, payment flows, and settlement processes.
• Solid analytical skills with the ability to interpret performance data effectively.
• Commercial mindset focused on revenue growth and identifying new business opportunities.
• Excellent communication skills with the ability to manage multiple stakeholders and priorities.
• Fluency in English and Russian.

What we offer

• Opportunities for significant career growth within an ambitious and rapidly developing fintech company.
• A collaborative environment working alongside passionate professionals.
• Support for continuous professional development, including company-funded courses and conferences.
• A comprehensive benefits package including 20 days of vacation, sick leave, and an additional day off for your birthday.