Claude & Perplexity Technical Support Specialist

Altimetrik Poland is a digital enablement company that delivers agile, bite-size outcomes to enterprises and startups globally. We are currently seeking a Technical Support Specialist to manage the administration and user support for Claude and Perplexity, ensuring our teams can leverage these platforms effectively.

Key responsibilities

• Manage user accounts, permissions, licenses, and workspace settings, including onboarding and offboarding processes.
• Troubleshoot access, SSO, configuration, and integration issues to ensure seamless platform operation.
• Provide direct assistance to users, resolving day-to-day technical queries and helping them get started.
• Coordinate issue resolution with internal stakeholders and track escalations through to completion.
• Prepare detailed usage and license utilization reports based on platform data.
• Maintain and update support documentation, troubleshooting guides, and onboarding materials.

Requirements

• Hands-on experience with Claude and Perplexity, specifically in workspace administration and user access management.
• Proven experience in technical support or SaaS application administration.
• Working knowledge of SSO, user provisioning, and access management protocols.
• Strong troubleshooting skills with the ability to investigate complex configuration and integration issues.
• Excellent communication skills, capable of explaining technical concepts to users of varying expertise.

What we offer

• A fast-growing environment that prioritizes professional development and continuous learning.
• A culture that values trust, empowerment, and a proactive, hands-on approach to problem-solving.