Citrix/Terminal Server Second-Level Support (German speaking)

emagine Polska is looking for a skilled consultant to join their team as a second-level support specialist for Citrix and Terminal Server environments. This fully remote role focuses on operational excellence, ticket management, and maintaining high-quality service standards for German-speaking clients.

Key responsibilities

• Providing second-line technical support for Citrix and Terminal Server environments.
• Managing incident tickets and ensuring timely resolution of technical issues.
• Performing configuration changes, maintenance activities, and system updates.
• Executing releases and deployments within the infrastructure.
• Maintaining direct communication with German-speaking clients and internal stakeholders.

Requirements

• Fluency in German is mandatory for this position.
• Proven experience in second-level technical support roles.
• Solid understanding of Citrix farm operations and terminal server environments.
• Strong communication skills and ability to work in a business-critical environment.
• Familiarity with professional ticket handling processes.

What we offer

• A long-term cooperation opportunity on a B2B basis.
• A fully remote working environment allowing for flexibility.
• The chance to work in a professional team supporting international clients.
• Engagement in diverse operational tasks and infrastructure maintenance.