Citrix L2 Support Specialist – German Speaking

emagine is looking for a dedicated Citrix L2 Support Specialist to join a professional team in a fully remote environment. This role focuses on maintaining business-critical infrastructure and providing high-quality technical support to German-speaking clients.

Key responsibilities

• Providing second-line technical support for Citrix and Terminal Server environments.
• Managing incident tickets and ensuring timely resolution of technical issues.
• Performing operational support, configuration changes, and maintenance activities for Citrix farms.
• Executing software releases, system updates, and deployments.
• Maintaining direct communication with German-speaking users and stakeholders.

Requirements

• Fluency in German is mandatory for this position.
• Proven experience in a second-level support role within an IT environment.
• Solid understanding of Citrix farm operations and terminal server technologies.
• Strong proficiency in operational support and ticket handling processes.
• Excellent communication skills and the ability to work effectively within a team.

What we offer

• A long-term cooperation opportunity within a stable business environment.
• Full remote work model allowing for flexibility and professional autonomy.
• Engagement in complex, business-critical infrastructure projects.
• Collaborative atmosphere working with internal support and infrastructure teams.