Catalogue / Service Request Specialist with ServiceNow

About the Role

We are looking for an experienced Catalogue / Service Request Specialist with strong hands-on expertise in ServiceNow. This role requires excellent understanding of catalogue item configuration, best practices, and the ability to independently manage tasks in a dynamic environment. You will be responsible for designing and building high-quality catalogue items, forms, workflows, and flows - ensuring usability, clarity, and smooth operational performance.

Role and Responsibilities

• Designing and creating new ServiceNow forms, workflows, and flows, including option-based forms
• Configuring catalogue items, variables, approvals, and related logic
• Troubleshooting and resolving catalogue-related issues
• Ensuring high-quality presentation (user-friendly descriptions, adding images, clear formatting)
• Managing your workload independently and prioritizing tasks effectively
• Collaborating with stakeholders to gather, clarify, and finalize requirements

Technical Skills Required

• Strong, proven experience with ServiceNow (SNOW)
• Requirements Gathering
• Requirements Management

Other Important Skills

• Stakeholder management
• Troubleshooting
• Strong attention to detail
• Ability to work resourcefully and independently