Care Access Specialist II

Headlight is a mission-driven organization transforming mental healthcare by improving access and clinical outcomes. We are seeking a dedicated Care Access Specialist II to join our fully remote team and help individuals navigate their mental health journey with empathy, professionalism, and efficiency.

Key responsibilities

• Take accountability for connecting individuals to care, ensuring that scheduled appointments are successfully completed.
• Proactively follow up with prospective clients to re-engage them and close the loop on every care opportunity.
• Build supportive relationships with clients, providing guidance and reassurance from the initial contact through their first clinical session.
• Facilitate the onboarding process, including scheduling, gathering intake paperwork, and verifying insurance and payment information.
• Collaborate with clinicians and operations teams to streamline access to care and serve as a mentor to new team members.

Requirements

• High School Diploma or GED required; Associate degree or college coursework preferred.
• 1-2 years of experience in a customer service call center or a similar client-facing role.
• Strong verbal and written communication skills with the ability to build trust and rapport.
• High attention to detail when managing client information, insurance details, and documentation.
• Experience with electronic health records, scheduling systems, and digital communication tools.

What we offer

• Competitive hourly rate with an additional incentive-based pay structure.
• Comprehensive medical, dental, and vision insurance plans.
• Paid vacation, sick leave, and holidays.
• 401(k) plan with company contribution and access to an Employee Assistance Program.
• Opportunities for professional development within a collaborative, cutting-edge healthcare technology environment.