Call Clicker with English

U.S. Bank is a leading financial institution dedicated to helping customers and businesses make smarter financial decisions. We are currently seeking a reliable Call Clicker to join our team and support our call center operations through a fully remote work model.

Key responsibilities

• Ensure successful business operations by reliably logging into the system during scheduled shifts.
• Manually launch calls to agents using the designated software platform.
• Monitor call flow to ensure all connections are successfully routed to agents.
• Immediately report any technical issues, such as connectivity problems or system login failures.
• Maintain consistent internet access throughout all scheduled working hours.

Requirements

• Strong focus and ability to remain attentive for extended periods without distraction.
• Proficiency in English at a B2 level for system navigation and communication.
• Availability to work night shifts, including hours between 1:00 PM and 4:00 AM, Monday through Saturday, as well as bank holidays.
• Legal authorization to work from a home-based location within Poland.

What we offer

• Market-competitive compensation package with clearly defined salary ranges.
• Performance-based incentives based on objective criteria.
• Inclusive benefits focused on financial wellbeing, health, and wellness.
• Continuous development opportunities, including training and career progression pathways.
• Employee recognition programs that celebrate individual and team achievements.