Call Centre Operator (German+Italian)

Be in IT is a boutique recruitment firm specializing in end-to-end IT staffing for international clients. We are currently seeking a dedicated Call Centre Operator fluent in German and Italian to join a leading international consulting company providing IT services across diverse sectors such as automotive, finance, and healthcare.

Key responsibilities

• Communicate with customers and internal stakeholders via phone and email in daily operations.
• Build and maintain professional relationships with customers and colleagues across different international markets.
• Support day-to-day business operations and related administrative activities.
• Ensure compliance with internal policies, procedures, and data protection requirements.
• Escalate complex issues when appropriate and support continuous process improvement.

Requirements

• Fluency in German and Italian (both written and spoken).
• English language proficiency at B2 or C1 level.
• Strong communication and interpersonal skills with confidence in phone and email interactions.
• Ability to work effectively in a multicultural and international environment.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Proactive attitude, adaptability, and strong organizational skills.

What we offer

• Long-term cooperation within a fully remote work model.
• Support with setting up and running a sole proprietorship for candidates without prior B2B experience.
• A streamlined recruitment process consisting of two online interviews.
• Benefits including private healthcare and a Multisport card.
• Modern work equipment provided by the company, including all required software and full configuration.