Business Transformation Program Manager - AI Service Program

Darize is seeking an experienced Business Program Manager to lead a global AI transformation program within Customer and Field Service Operations. This is a strategic, business-focused role designed for a leader who can bridge the gap between complex technology initiatives and organizational growth.

Key responsibilities

• Lead a complex program consisting of multiple interdependent projects and workstreams.
• Translate business strategy into a clear roadmap, priorities, and measurable outcomes.
• Coordinate global business teams, IT, external vendors, and senior stakeholders.
• Manage program governance, dependencies, risks, KPIs, and SteerCo communication.
• Drive the adoption of AI-enabled solutions across the organization.

Requirements

• 7+ years of project and program management experience.
• Proven track record in managing complex business transformation programs.
• Strong stakeholder management skills within global, matrix organizations.
• Experience in Customer Service, Field Service, Service Operations, or Contact Centers.
• Ability to navigate uncertainty and complex dependencies with a solution-oriented approach.

What we offer

• Dedicated Agent support for project continuity and professional development.
• Access to Darize Learning & Development platform, including DataCamp and Coursera.
• Comprehensive benefits package including private healthcare, life insurance, and sports cards.
• Participation in a community of experienced IT experts and regular networking events.
• Personalized professional development support through our Consultant Development Program.