Business Client Advisor / Customer Care Specialist

Your responsibilities

• Collaborate with SME business owners to guide them through the business financing application process

• Clearly explain flexible financing options and address all merchant questions from initial inquiry through to funding

• Manage daily communication with business owners across all channels (phone, email, chat) to ensure applications progress swiftly to a decision and funding

• Maintain the highest standards of B2B client service

• Manage and support the merchant pipeline, targeting high financing closing rates and consistently achieving individual goals

• Provide advisory services at various stages of the customer lifecycle, supporting our culture of simplicity and reliability

• Champion the development of a client-first culture focused on outstanding User Experience and Customer Experience

• Propose and support the implementation of new solutions and process improvements within your area of expertise to drive efficiency

Our requirements

• Minimum 2 years of professional experience in customer support or service roles (e.g., contact center, customer support office)

• Fluent in Croatian and English, both written and verbal (mandatory)

• Ability to establish contacts and lead conversations effectively

• Goal-oriented mindset with a strong focus on problem-solving

• Empathetic and friendly approach, combined with strong active listening skills

Optional

• Experience with embedded lending or business financing products

• Background in B2B client advisory roles

• Proven track record of implementing process improvements

What we offer

• A role in a dynamic fintech/factoring environment with real growth opportunities

• Direct work with business clients and a tangible impact on B2B relationships

• A results-driven environment focused on efficiency, development, automation, and continuous process improvement

• Internal and external training and development courses

Benefits

• sharing the costs of sports activities

• private medical care

• sharing the costs of foreign language classes

• sharing the costs of professional training & courses

• remote work opportunities

PragmaGO SA: A dynamic fintech/factoring environment focused on growth, efficiency, development, automation, and continuous process improvement.