Business Analyst – Cloud Commerce & SaaS (Remote in Poland)

Mirantis is seeking a Marketplace Operations Analyst to manage the technical health, listing administration, and operational execution across our cloud digital channels, including AWS Marketplace, Azure Marketplace, and our Direct Webstore. This role sits within the Business Applications department and focuses on enterprise B2B SaaS and cloud infrastructure operations.

Key responsibilities

• Own the operational health, listing accuracy, and catalog completeness across the Mirantis Webstore and major cloud marketplaces.
• Manage enterprise B2B Private Offer workflows end-to-end, from initiation and approval to fulfillment and post-sale handoff.
• Coordinate product onboarding, updates, and deprecations, including pricing, SKUs, and license entitlements.
• Maintain a consolidated operational tracker in Jira and drive sprint planning, delivery cadences, and process improvements.
• Produce functional requirements, user stories, and process maps to support engineering and QA teams.

Requirements

• At least 2 years of experience in business analysis, systems analysis, or marketplace operations within the B2B sales sphere.
• Strong written communication skills with the ability to independently author BRDs, SOPs, and stakeholder reports.
• Proficiency in using Jira for agile task tracking and Confluence for technical documentation.
• Experience with cloud marketplace management, BI tools, or enterprise billing platforms is highly valued.

What we offer

• Opportunity to work with an established Silicon Valley leader in the cloud infrastructure industry.
• Collaboration with talented colleagues helping Fortune 500 customers implement next-generation cloud technologies.
• Participation in cutting-edge, open-source innovation within a high-energy, collaborative environment.
• Access to professional development, training, and industry conferences.