Bilingual Client Care Agent

VetStrategy / Daubigny is seeking a dedicated Bilingual Client Care Agent to act as a vital liaison between our veterinary clinics and our clients. This fully remote role focuses on delivering exceptional service through our Client Care Centre, ensuring that every pet owner receives professional and compassionate support.

Key responsibilities

• Manage a high volume of inbound and outbound calls while adhering to service levels and booking targets.
• Follow established communication scripts to ensure consistent and high-quality client interactions.
• Identify client needs proactively to provide a smooth and positive experience.
• Resolve client concerns with empathy, respect, and effective problem-solving skills.
• Maintain accurate medical records and uphold strict patient confidentiality standards.

Requirements

• High school diploma and previous experience in customer service or a veterinary clinic setting.
• Excellent verbal and written communication skills, with bilingual proficiency in English and French considered a significant asset.
• Prior knowledge of medical terminology and familiarity with practice management software like VetUp.
• Proven ability to work effectively and independently without direct supervision.
• Strong time management skills and the capacity to handle difficult situations with tact and kindness.

What we offer

• The opportunity to work in a fully remote environment, providing flexibility and professional growth.
• A supportive team culture focused on empathy, kindness, and high standards of veterinary care.
• Engagement with a network that values genuine connections and compassionate client service.