Associate Application Support Consultant (Swedish speaking)

Unit4 is a fast-growing, cloud-based software company dedicated to redefining Enterprise Resource Planning for people-centric organizations. As an Associate Application Support Consultant, you will serve as the primary point of contact for our customers, providing professional and efficient support for IT and business application inquiries.

Key responsibilities

• Investigate, process, and document application defects while liaising with internal teams and R&D.
• Manage customer escalations by taking ownership of complex issues and maintaining clear communication.
• Identify and present process improvements to enhance the overall customer experience.
• Mentor less experienced team members and contribute to a collaborative, supportive environment.
• Ensure compliance with company security requirements, business procedures, and ISO standards.

Requirements

• Fluency in both English and Swedish, with strong verbal and written communication skills.
• Strong analytical and problem-solving abilities with a proactive approach to tasks.
• Experience in a customer service environment and a solid understanding of Microsoft technologies.
• Ability to prioritize workload effectively and work both independently and within a team.
• A background in finance or accounting, or experience with ERP modules, is considered a significant advantage.

What we offer

• A culture built on trust, accountability, and the autonomy to make a meaningful impact.
• Opportunities for professional growth supported by tools, guidance, and mentorship from industry experts.
• A commitment to sustainability and an inclusive, safe working environment for all employees.
• Flexible work arrangements and a focus on employee wellbeing.