Associate Application Support Consultant

Unit4 is a fast-growing, cloud-based software company dedicated to redefining Enterprise Resource Planning for people-centric organizations. We are looking for an Associate Application Support Consultant to join our team and serve as the primary point of contact for our customers regarding IT and business application inquiries.

Key responsibilities

• Provide professional and efficient support to resolve customer cases effectively.
• Investigate, process, and document application defects while collaborating with R&D teams.
• Handle customer escalations by taking ownership of complex issues and maintaining clear communication.
• Identify opportunities for service improvements and present them to the team leadership.
• Mentor less experienced team members and contribute to a collaborative, high-performance environment.

Requirements

• Strong communication skills with fluency in English, both verbal and written.
• Excellent analytical and problem-solving abilities.
• Exceptional customer-facing skills with a focus on delivering high-quality service.
• Familiarity with Microsoft technologies, IT infrastructure, and workplace processes.
• Ability to manage time effectively, prioritize workloads, and work both independently and within a team.
• Experience in a customer service environment or a financial/accounting background is considered an advantage.

What we offer

• A culture built on trust, accountability, and the autonomy to make a meaningful impact.
• Flexible leave policies, global wellbeing days, and comprehensive benefits.
• Extensive growth opportunities with access to tools and guidance for professional development.
• A safe, inclusive, and diverse working environment supported by dedicated employee resource groups.