Application Support Specialist

itMatch is currently seeking an Application Support Specialist to join our team in a fully remote capacity. You will play a crucial role in ensuring the stability and efficiency of our business application systems, providing essential support to our users and technical teams.

Key responsibilities

• Manage daily operations, maintenance, and monitoring of business application systems, including proactive anomaly detection and troubleshooting.
• Provide direct support to business departments by addressing user inquiries and resolving functional issues.
• Assist with version releases, environment deployments, and configuration updates while adhering to strict change management protocols.
• Analyze system logs and interface exceptions to identify errors, collaborating closely with development teams to ensure timely resolution.
• Maintain comprehensive documentation, including operation manuals, fault knowledge bases, and system ledgers to streamline future support processes.

Requirements

• Minimum of 3 years of professional experience in business application operation and maintenance.
• Proficiency in Linux command-line operations, including log analysis and process management.
• Solid understanding of HTTP protocols and fundamental interface concepts.
• Practical knowledge of databases, specifically MySQL, with the ability to write and execute SQL queries for data verification.
• Strong communication skills with the ability to explain technical issues to non-technical users, combined with a high level of patience.
• Fluency in English and Chinese at a B1/B2 level to facilitate effective cross-team collaboration.

What we offer

• Stable employment within the dynamic High-Tech and ICT sector with clear paths for professional development.
• A comprehensive benefits package including private healthcare, a sports card, and group insurance.
• Access to additional financial support through the Company Social Benefits Fund, including holiday bonuses and vacation subsidies.