Application Support Engineer

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions. We are currently seeking an experienced Application Support Engineer to join our team responsible for the maintenance, development, and support of our client's key business systems in a fully remote environment.

Key responsibilities

• Conducting independent technical analysis of system issues and resolving incidents within business applications, including pension, payroll, and HR systems.
• Overseeing and planning deployment processes, including releases, fixes, and patches, across test and production environments.
• Collaborating closely with Site Services teams to resolve complex technical issues and provide substantive guidance.
• Maintaining and supporting applications within Windows Server environments and managing MS SQL databases.
• Creating and updating technical documentation, such as Runbooks, SOPs, and Disaster Recovery Plans, while adhering to ITIL standards.

Requirements

• Proven experience in an Application Support or Systems Support Engineer role at an L2 level or higher.
• Strong proficiency in Windows Server administration and MS SQL Server management.
• Practical knowledge of Incident and Change Management processes and the deployment lifecycle.
• Excellent English language skills for working within an international team.
• Strong analytical thinking, flexibility, and the ability to create precise technical documentation.

What we offer

• Fully remote service delivery model.
• Engagement in a broad range of diverse internal and international projects.
• Access to additional benefits as part of the collaboration.
• Opportunities for networking and participation in team-building events.