Application Administrator

DCV Technologies is seeking an experienced Application Administrator to join a telecommunications project focused on the maintenance and operational support of critical contact center systems. You will play a key role in ensuring the stability and performance of production environments while collaborating with technical teams and business stakeholders.

Key responsibilities

• Provide Level 2 operational support for incidents related to call center applications and systems.
• Administer and maintain contact center platforms, voice gateways, and recording solutions.
• Perform troubleshooting, Root Cause Analysis (RCA), and post-incident reporting.
• Conduct trend analysis, identify bottlenecks, and perform performance tuning.
• Act as a crisis manager during major incidents to ensure quick resolution.

Requirements

• 3+ years of experience working with Genesys and NICE technologies.
• Strong knowledge of Genesys SIP, iWD 8, Advanced Routing Strategies, and InfoMart.
• Experience with SBC administration, VOXEO, and NICE configuration.
• Practical knowledge of application servers like IIS and database platforms such as Oracle, MS SQL Server, or PostgreSQL.
• Proficiency in SQL/T-SQL and shell scripting, with the ability to diagnose network-related issues.
• Fluent Polish and working proficiency in English.

What we offer

• Fully remote work environment.
• Opportunity to work on a large-scale project within the telecommunications industry.
• Standard working hours from Monday to Friday.
• Collaboration with experienced IT and business teams on enterprise-level technologies.