AI Production Support Engineer

Position overview

We are looking for an AI Production Support Engineer to support and operate AI/ML solutions within a regulated banking environment. The role focuses on ensuring high availability, resilience, compliance, and risk management of AI systems that support critical banking services.

Technology stack

Cloud & AI Platforms (AWS): AWS SageMaker, EC2, EKS (Elastic Kubernetes Service), Lambda, S3, CloudWatch
MLOps & Model Management: SageMaker Pipelines, MLflow, model registry and deployment frameworks
Containerisation & Orchestration: Docker, Kubernetes (EKS)
Monitoring & Observability: AWS CloudWatch, CloudTrail, Prometheus, Grafana, OpenTelemetry
CI/CD & DevOps: AWS CodePipeline, CodeBuild, CodeDeploy, Jenkins, GitHub Actions
Data & Integration: AWS Glue, Kinesis, EventBridge, REST APIs, SQL/NoSQL (RDS, DynamoDB)
Security & Identity: IAM, AWS KMS, Secrets Manager, VPC security (subnets, NACLs, security groups)
Resilience & Backup: AWS Backup, cross-region replication, DR strategies (multi-AZ / multi-region)

Responsibilities

• Provide L2/L3 production support for AI/ML models and data pipelines used in banking systems

• Monitor model performance, drift, data quality, and operational health of AI services

• Ensure stability and uptime of AI platforms supporting customer-facing and regulatory workloads

• Perform incident management, root cause analysis (RCA), and problem management in line with ITIL practices

• Collaborate with Data Science, Engineering, Risk, and Compliance teams

• Support secure deployment, release, and rollback of models in production

• Implement monitoring, alerting, and audit logging to meet regulatory and audit requirements

• Ensure adherence to data privacy, governance, and financial regulatory standards (e.g., GDPR, model risk frameworks)

• Support disaster recovery (DR) and business continuity (BCP) plans for AI workloads

• Identify opportunities for automation, operational efficiency, and cost optimization

Requirements

• Experience in production support / SRE / platform engineering, preferably in banking or financial services

• Strong understanding of AI/ML lifecycle and model operations (MLOps)

• Experience with cloud platforms (Azure preferred in banking), including secure workloads

• Proficiency in Python and scripting for debugging and automation

• Hands-on experience with Docker, Kubernetes, and microservices architectures

• Familiarity with MLOps tools (MLflow, Azure ML, SageMaker, etc.)

• Experience with monitoring & observability tools (CloudWatch, Splunk, Grafana, Prometheus)

• Knowledge of data pipelines, APIs, batch and real-time processing systems

• Experience with incident management tools (e.g., ServiceNow)

• Understanding of model risk management (MRM) and audit expectations

• Awareness of data governance, lineage, and controls

• Familiarity with security standards and identity access management (IAM)

Nice to have

• Exposure to AI governance frameworks and explainability tools

• Experience with fraud detection, credit risk, or financial analytics models

• Knowledge of secure DevOps (DevSecOps) practices

• Relevant certifications (AWS, MLOps)