AI Product Engineer (Mid/Senior)

Tidio is a leading customer service platform that aligns AI and human interaction to help businesses scale efficiently. We are looking for a talented AI Product Engineer to join our team and contribute to the development of Lyro, our advanced AI customer support agent that handles real, large-scale production traffic.

Key responsibilities

• Take end-to-end ownership of features, from initial client communication and scoping to shipping and monitoring in production.
• Develop and optimize integrations, distribution channels, and the core agent engine, including context engineering and tool-use optimization.
• Work across the full stack to solve complex engineering problems, ensuring the agent remains effective for diverse business needs.
• Collaborate directly with clients, CSMs, and sales teams to iterate on product functionality based on real-world feedback.

Requirements

• Strong technical specialization in frontend, backend, ML, or infrastructure, with proficiency in Python, JavaScript, or TypeScript.
• Resourceful approach to leveraging AI tools like Cursor AI or Claude Code for spec-driven development.
• Ability to resolve ambiguity independently and communicate effectively with business stakeholders.
• A builder mindset with a preference for shipping solutions and taking initiative in a fast-paced environment.
• High level of autonomy and strong self-management skills.

What we offer

• Fully remote work environment with flexible hours.
• Opportunities for professional growth through company-supported courses and conferences.
• Comprehensive benefits including private medical care, a mental well-being program, and a sport & wellness budget.
• Individualized equipment setup tailored to your needs.
• 26 days of paid time off per year and a budget for English language classes.