AI Operations & Knowledge Systems Specialist (m/f/d)

Your position in our team

Operate, configure, and optimize customer-facing chatbots and AI agents

• Translate business processes into structured prompts, decision trees, and automation workflows
• Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
• Manage APIs and system integrations, ensuring smooth data flow and automation readiness
• Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
• Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process

Your profile

• 3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
• Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)
• REST API literacy (endpoints, payloads, authentication basics)
• Strong analytical and systems thinking skills with the ability to simplify complex workflows
• Clear documentation skills and ability to communicate with technical and non-technical stakeholders
• Basic Python skills for automation, validation, or scripting
• Fluent English (C1–C2) is required

Nice to have

• Familiarity with AI-based ticket classification
• Experience with webhook configurations
• Knowledge of LMS platforms
• Experience working in GDPR-aware environments
• German language (B1–C2)

Your benefits with us

• Benefits package – private medical care and a sports card to support your health and well-being
• Access to Udemy Business – boost your skills with thousands of high-quality online courses
• Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
• Employment options tailored to you – pick the contract type that best fits your needs
• Flexible Working Hours – adjust your schedule to fit your lifestyle
• Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry
• International team – work alongside talented colleagues from around the world in a diverse and inclusive environment
• Unforgettable company events – take part in engaging team-building activities and memorable celebrations

Salary range: 13,000 - 16,000 PLN net + VAT B2B