AI Customer Support Specialist (PT, CT and MT)

micro1 is seeking an AI Customer Support Specialist to join a dynamic project focused on supporting an innovative AI-powered platform. In this role, you will contribute your domain expertise to help train next-generation AI systems, directly influencing how models learn, reason, and perform through high-quality, real-world input.

Key responsibilities

• Respond promptly and professionally to customer-reported technical issues, ensuring clear and concise communication.
• Investigate and reproduce reported problems, meticulously documenting findings for internal review.
• Create and maintain comprehensive documentation for recurring issues and troubleshooting processes.
• Escalate complex technical problems to engineering teams with thorough supporting analysis.
• Collaborate with internal teams to share user feedback and contribute to ongoing platform improvements.

Requirements

• Proven experience delivering technical customer support for SaaS or software platforms.
• Exceptional written and verbal communication skills with a focus on clarity and professionalism.
• Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
• Strong organizational skills with the ability to manage multiple concurrent tasks effectively.
• A proactive, solution-oriented approach and keen problem-solving capabilities.

What we offer

• The opportunity to work on cutting-edge AI technology and shape the future of machine learning models.
• A fully remote work environment that supports professional growth and collaboration.
• Engagement in a fast-paced, technology-driven project with a focus on innovation and quality.