Account Success Manager – Life Science

eConsulting is seeking a dedicated Account Success Manager to join our team and support our clients within the Life Science, pharma, biotech, and eco sectors. In this role, you will act as a trusted partner, ensuring that our existing clients receive exceptional service and achieve their business goals through our specialized consulting and IT solutions.

Key responsibilities

• Manage and nurture relationships with existing B2B clients, ensuring they derive tangible value from our services.
• Act as an internal advocate for clients, facilitating smooth communication and resolving any project bottlenecks with our delivery teams.
• Identify opportunities to expand cooperation by understanding client pain points and offering relevant consulting solutions.
• Conduct regular check-ins and feedback sessions to proactively address concerns and maintain high levels of client satisfaction.
• Collaborate closely with our technical experts to provide comprehensive support for complex client requirements.

Requirements

• Professional experience in Customer Success, Account Management, or B2B project management with a focus on long-term relationships.
• Comfortable navigating topics within the Life Science, pharmaceutical, or eco industries.
• Strong business empathy, active listening skills, and a proactive approach to problem-solving.
• Excellent personal organization and the ability to work independently in a remote environment.
• Strong communication skills with the ability to manage expectations and resolve conflicts effectively.

What we offer

• A comprehensive benefits package including private medical care, a sports card, and group life insurance.
• Access to an extensive training library for both soft skills and technical development.
• Language lessons with a dedicated teacher to support your professional growth.
• Participation in unique team-building events and company challenges.