Account Specialist

eConsulting is a leading provider of IT and consulting services, supporting multinational clients across regulated and non-regulated sectors for over 24 years. We are currently seeking an Account Specialist to join our team and act as a trusted partner for our existing clients in the Life Science, pharma, biotech, and eco sectors.

Key responsibilities

• Act as a primary point of contact for our clients, ensuring our collaboration delivers tangible value and long-term success.
• Manage internal client advocacy by facilitating smooth communication between clients and our internal delivery teams.
• Identify opportunities to expand cooperation by understanding client pain points and suggesting relevant consulting solutions.
• Conduct regular check-ins to gather feedback, monitor relationship health, and proactively address potential issues.
• Collaborate with internal technical experts to provide comprehensive support for complex client needs.

Requirements

• Professional experience in Customer Success, Account Management, B2B service, or Project Management.
• Comfortable working within the Life Science, pharmaceutical, or eco industries.
• Strong business empathy, active listening skills, and a focus on problem-solving.
• High level of independence, excellent organizational skills, and a genuine desire to help clients succeed.
• Strong communication skills with the ability to manage expectations and resolve conflicts effectively.

What we offer

• A comprehensive benefits package including private medical care, a sports card, and group life insurance.
• Opportunities for professional development through access to an extensive training library.
• Language lessons with a dedicated teacher to support your growth.
• Participation in unique team-building events and company challenges.