Account Manager, Small Business

PandaDoc is looking for a driven SMB Account Manager to join our team and help drive revenue growth within our small to medium-sized business customer base. You will play a key role in fostering long-term partnerships, managing high-velocity sales, and ensuring our clients achieve success using our document workflow automation platform.

Key responsibilities

• Drive revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention targets.
• Partner with the Customer Success team to ensure exceptional adoption and identify expansion opportunities.
• Minimize churn and maximize retention by acting as a trusted advisor and conducting regular account health reviews.
• Maintain meticulous CRM hygiene and provide accurate weekly revenue forecasts to leadership.
• Serve as a passionate product advocate and provide valuable customer feedback to our internal product teams.

Requirements

• 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
• Strong analytical skills with a data-driven approach to identifying opportunities and managing accounts.
• Excellent written and verbal communication skills with the ability to articulate value propositions clearly.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience managing the full renewal cycle and a track record of exceeding sales targets.

What we offer

• An honest, open culture that emphasizes feedback and professional development.
• Six dedicated self-care days to support your well-being.
• Opportunities to work in a fast-paced, innovative environment with a global team.
• A supportive atmosphere focused on integrity, transparency, and work-life balance.