Account Manager

Massive Rocket is a rapidly scaling Braze and Snowflake agency dedicated to transforming how digital marketing, product, and engineering teams connect. We are looking for an experienced Account Manager to own and grow relationships with our strategic clients, acting as the primary commercial point of contact while ensuring measurable value and long-term partnership success.

Key responsibilities

• Own strategic client relationships by building trusted connections across senior, regional, and market stakeholders.
• Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
• Develop and execute strategic account plans covering stakeholders, renewals, risks, and growth opportunities.
• Coordinate internal teams to ensure client priorities are clearly understood, scoped, and delivered effectively.
• Translate complex delivery, data, and technical work into clear business outcomes and recommendations for senior clients.

Requirements

• Strong experience in Account Management, Client Services, or Strategic Account Management within an agency, consultancy, or SaaS environment.
• Proven track record of managing enterprise client relationships and senior stakeholders.
• Strong commercial acumen with experience in renewals, upsells, forecasting, and account profitability.
• Excellent communication, negotiation, and problem-solving skills with the ability to manage multiple strategic accounts.
• Ability to translate technical and delivery topics into clear business outcomes and ROI.

What we offer

• A remote-first culture that supports professional growth and ownership.
• Opportunities to work on big challenges with a global team of brilliant professionals.
• Clear career progression and the chance to make a real impact in a fast-growing environment.
• Collaborative and supportive team culture focused on collective success.